{"id":2138,"date":"2024-05-02T13:46:28","date_gmt":"2024-05-02T11:46:28","guid":{"rendered":"https:\/\/www.icra.global\/?p=2138"},"modified":"2024-08-16T14:28:35","modified_gmt":"2024-08-16T12:28:35","slug":"parole-dexpert-011","status":"publish","type":"post","link":"https:\/\/www.icra.global\/fr\/parole-dexpert-011\/","title":{"rendered":"Communiquer les \u00ab mauvaises nouvelles \u00bb \u2013 une comp\u00e9tence en leadership"},"content":{"rendered":"<p>\u00cates-vous un leader, un superviseur ou un facilitateur (de partenariat) ? Avez-vous d\u00e9j\u00e0 d\u00fb annoncer \u00e0 quelqu&rsquo;un que son contrat ne serait pas renouvel\u00e9 ? Ou informer un employ\u00e9 qu&rsquo;il y aurait des cons\u00e9quences apr\u00e8s qu&rsquo;il n&rsquo;a pas atteint les r\u00e9sultats attendus ? Alors vous savez que les \u00ab conversations sur les mauvaises nouvelles \u00bb ne sont jamais faciles.<\/p>\n<p>Cependant, il existe une fa\u00e7on de communiquer les \u00ab mauvaises nouvelles \u00bb. Pour que le message soit clair et accept\u00e9 sans nuire \u00e0 la relation.<\/p>\n<p>Tout d&rsquo;abord, parlons des pratiques courantes. Il existe divers pi\u00e8ges courants lors de l&rsquo;annonce de mauvaises nouvelles. Nous les appelons l&rsquo;att\u00e9nuation, la n\u00e9gociation, la dispute, la m\u00e9canisation ou le d\u00e9chargement. Lequel reconnaissez-vous ?<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16453 aligncenter lazyloaded\" src=\"https:\/\/b2412664.smushcdn.com\/2412664\/wp-content\/uploads\/2023\/04\/iCRA-expert-bite-11-pitfalls.png?lossy=1&amp;strip=1&amp;webp=1\" alt=\"The 5 pittfalls of bad news announcement\" width=\"546\" height=\"386\" data-src=\"https:\/\/b2412664.smushcdn.com\/2412664\/wp-content\/uploads\/2023\/04\/iCRA-expert-bite-11-pitfalls.png?lossy=1&amp;strip=1&amp;webp=1\" data-srcset=\"https:\/\/b2412664.smushcdn.com\/2412664\/wp-content\/uploads\/2023\/04\/iCRA-expert-bite-11-pitfalls.png?size=216x153&amp;lossy=1&amp;strip=1&amp;webp=1 216w, https:\/\/b2412664.smushcdn.com\/2412664\/wp-content\/uploads\/2023\/04\/iCRA-expert-bite-11-pitfalls-480x339.png?lossy=1&amp;strip=1&amp;webp=1 480w, https:\/\/b2412664.smushcdn.com\/2412664\/wp-content\/uploads\/2023\/04\/iCRA-expert-bite-11-pitfalls.png?size=648x458&amp;lossy=1&amp;strip=1&amp;webp=1 648w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 754px, 100vw\" \/><\/p>\n<p>La cons\u00e9quence de ces pi\u00e8ges est que votre message n&rsquo;est pas compris ou accept\u00e9. Dans le pire des cas, vous pourriez vous retrouver dans une dispute ou un conflit et endommager votre relation. Cela est d\u00e9sagr\u00e9able pour les deux parties et a un impact n\u00e9gatif sur votre partenariat et votre r\u00e9putation. Alors, comment annoncer de mauvaises nouvelles plus efficacement ?<\/p>\n<p>Assurez-vous de :<\/p>\n<ul>\n<li><span style=\"color: #5270ff\">Pr\u00e9senter le message de mani\u00e8re ferme et amicale, d\u00e8s le d\u00e9but de la conversation.<\/span><\/li>\n<li><span style=\"color: #5270ff\">G\u00e9rer la r\u00e9action de l&rsquo;autre en faisant preuve d&#8217;empathie.<\/span><\/li>\n<\/ul>\n<p>En suivant ces deux principes, votre partenaire comprendra et acceptera mieux vos nouvelles. Ce style de conversation laisse moins de place \u00e0 la n\u00e9gociation et aide vos partenaires \u00e0 se concentrer sur l&rsquo;acceptation.<\/p>\n<p>Parfois, le destinataire exprimera toujours une r\u00e9action forte, comme la col\u00e8re, la d\u00e9ception ou le choc. Essayez de ne pas percevoir cela comme n\u00e9gatif \u2013 cela aide \u00e0 traiter leurs \u00e9motions et \u00e0 atteindre un \u00e9tat de calme. Au contraire, faites de la place pour leurs \u00e9motions en vous assurant qu&rsquo;ils se sentent vus et entendus. Cela leur facilitera la t\u00e2che pour commencer \u00e0 dig\u00e9rer le message et se concentrer sur la discussion des prochaines \u00e9tapes.<\/p>\n<p>Nous avons partag\u00e9 cette liste de contr\u00f4le avec les participants d&rsquo;un atelier de l&rsquo;iCRA en \u00c9thiopie traitant de la mani\u00e8re de supprimer progressivement le soutien aux programmes. Vous pouvez la t\u00e9l\u00e9charger ici. Ce n&rsquo;est qu&rsquo;un exemple, mais il fournit un cadre polyvalent.<\/p>\n<p>Il ne sera jamais facile d&rsquo;annoncer de mauvaises nouvelles, mais nous esp\u00e9rons que cela vous aidera \u00e0 les communiquer plus efficacement !<\/p>\n<p>En tant que leader, vous pourriez rencontrer d&rsquo;autres situations difficiles : comme motiver des employ\u00e9s ayant de mauvaises performances ou construire une \u00e9quipe engag\u00e9e qui collabore facilement. \u00cates-vous d\u00e9sireux de d\u00e9velopper vos comp\u00e9tences en leadership ? Inscrivez-vous d\u00e8s maintenant \u00e0 notre Masterclass en ligne ou \u00e0 notre cours \u00ab Making Leadership Work \u00bb.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00cates-vous un leader, un superviseur ou un facilitateur (de partenariat) ? Avez-vous d\u00e9j\u00e0 d\u00fb annoncer \u00e0 quelqu&rsquo;un que son contrat ne serait pas renouvel\u00e9 ? Ou informer un employ\u00e9 qu&rsquo;il y aurait des cons\u00e9quences apr\u00e8s qu&rsquo;il n&rsquo;a pas atteint les r\u00e9sultats attendus ? Alors vous savez que les \u00ab conversations sur les mauvaises nouvelles \u00bb [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[69,70,76],"class_list":["post-2138","post","type-post","status-publish","format-standard","hentry","category-agribusiness-fr","category-recherche-fr","category-leadership-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Communiquer les \u00ab mauvaises nouvelles \u00bb \u2013 une comp\u00e9tence en leadership - iCRA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.icra.global\/fr\/parole-dexpert-011\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Communiquer les \u00ab mauvaises nouvelles \u00bb \u2013 une comp\u00e9tence en leadership - iCRA\" \/>\n<meta property=\"og:description\" content=\"\u00cates-vous un leader, un superviseur ou un facilitateur (de partenariat) ? Avez-vous d\u00e9j\u00e0 d\u00fb annoncer \u00e0 quelqu&rsquo;un que son contrat ne serait pas renouvel\u00e9 ? Ou informer un employ\u00e9 qu&rsquo;il y aurait des cons\u00e9quences apr\u00e8s qu&rsquo;il n&rsquo;a pas atteint les r\u00e9sultats attendus ? 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Avez-vous d\u00e9j\u00e0 d\u00fb annoncer \u00e0 quelqu&rsquo;un que son contrat ne serait pas renouvel\u00e9 ? Ou informer un employ\u00e9 qu&rsquo;il y aurait des cons\u00e9quences apr\u00e8s qu&rsquo;il n&rsquo;a pas atteint les r\u00e9sultats attendus ? 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